FAQ

Frequently-Asked Questions (FAQs):

  • Deliver? You deliver bikes to guest accommodations? A: YES, we deliver bikes to select inns and B&B’s in the Mystic, Stonington, Westerly coastal region in Connecticut and Rhode Island.
  • What other services do you provide? A: We provide bicycling guide services too, upon request and with advanced reservations.  Ride through history with us.  Contact us for information.
  • Where is it safe to ride? A: Wherever you ride safely!  You are (statically) twice as likely to die in a car driving here as you are riding a bicycle!  People usually take a few lessons when they begin to golf, swim, or ski, but how many people take a few lessons before they head out on a trail or a road on their new bike?  The key to safe cycling is right here (click here).  We offer the Cycling Savvy courses.
  • Q: Our friends rode bikes everywhere on their vacation and they loved it!  We want to try it.  How do we find out some “basics” about riding your bikes? A: Our bikes 71fx_whitemake it easy and intuitive to ride, and have been  chosen because they allow you an upright riding position for good visibility, while also having excellent maneuverability, handling, gears for climbing and flat roads, and stopping efficiency – in other words:  they are designed to be safe, comfortable and FUN to ride. You are welcome to use the easy links on this website to find very sound advice about bicycling safety and efficiency while riding bikes, including riding the roads, how to shift gears and pedal smoothly,  Rhode Island bike laws and Connecticut bike laws, and using bicycle helmets. Learning about these provides safety and enjoyment.
  • Q: Are the Mystic CT and Westerly RI areas “bike-friendly”? A: Downtown Mystic is installing permanent bike parking as part of the new streetscape projects on the Stonington and Groton sides of the Mystic River, and Mystic has a successful bike-share program beginning its third season.  Major attractions have bicycle parking.  Westerly and Charlestown areas have many roads with wide, paved shoulders that are ridable for bicycles.  Every day hundreds of local and visiting bicyclists, from beginners to bike clubs to racing teams, take to our roads on their bicycles for fitness, tourism, recreation and local transportation.  Roads designed for horses aren’t always great for cars, but often make great bicycling routes.  Bicycling tours feature our coastal region and visit here often.  Join the fun! Come ride with us!
  • Q: What is the cost, and what do I get? A: Bike rentals are $35.00 per day or $210.00 per week.  Bikes are 2010 or newer model Trek FX series (this type is frequently used on bike tours), and come equipped with helmet, water bottle cage, combination lock, kickstand, and rear storage rack .
  • Q: Can I get a child’s bike trailer or a rear rack seat for a child? A: Yes, we have child bike seat* child bike seat (under 40#)or single or double child bike trailers**  child bike traileravailable for a reasonable additional cost from $30.00 per day to $75.00 per week. (* recommended for experienced riders only.  ** Preferred carrier, and recommended for experienced riders only)  For rates click here:  bike rental RESERVATION REQUEST FORM
  • Q: Can I rent a Road  Trek Pilot series roD BIKE Mountain  tREK fUEL mtb DS or Tandem bike Cannondale street tandem from you? A: Yes. For rates click here: bike rental RESERVATION REQUEST FORM
  • Q: What should I wear? A: A very smart question to ask!  We have a link here for some simple and practical guidelines  for choosing your clothing for comfort and enjoyment – while looking good, of course!  No, you don’t have to wear head-to-toe spandex like Lance – not unless you want to hammer hard for hours  and show off your chiseled physique – but your clothing should be matched to your riding plan and the weather.  You can be comfortable while riding efficiently, no matter what your age or fashion preferences. If you would like to have some purpose-made bicycling wear - maybe a pair of bike shorts, MensLycraShortscopyor “liners”, to wear under regular shorts - then we have links to local bike shops in Niantic CT.  Mystic CT, Westerly RI, and Narragansett RI, who stock what you need.
  • Q: How do we get the right size bikes to fit us? A: when you send us the height and gender of each rider we then use the Trek sizing chart to select the right size bike.  If a rider has very short arms, a sore back, or other physical abnormality, it is useful to note this information so we can use it to guide our selection and bike adjustment for rider comfort. The saddle height is user-adjustable, and the Trek FX series “upright” rider position significantly reduces back strain.
  • Q: How do you get the bike to us, and how do we return the bikes to you? A: We send you the lock combination number for your rental bike when we send your rental confirmation.  Print the combination numbers and keep the combination with you.  We drop your bike off, and lock the bike using combination lock to a prearranged place at your vacation accommodations the evening before your first rental day begins.  We pick up the locked bike at the same location at or after 6:00 pm of the day your rental ends.  Enjoy your time riding and relaxing – we do the rest.
  • Q: What are my responsibilities for my rental bike? A: Each rental bike comes equipped with a helmet, a combination bicycle lock, a road kit with spare tube, a water bottle cage, a rear storage rack (you provide bungee cord hold-downs), and a kick stand.  As is standard with any rental, any damage has been previously noted and marked.  Before you head out on the road, adjust your helmet to fit properly. and look the bike and equipment over to make sure it is correct and complete. Adjust the saddle height to properly fit the bike to the rider,  and take the bike for a “spin” in a flat and traffic-free area to ensure it is functioning correctly.  (See ABC Quick Check and bike fit information link.) You are responsible for the bike and equipment as described in the rental agreement/waiver forms.
  • Q: How do we know what routes to take to get around? A:  Here are links here to Rhode Island bicycling maps, Connecticut bicycle maps, and local (Washing County) Rhode Island maps, Stonington CT map, and Mystic CT map. You can look at our area and print the routes you want to travel before you leave home.  Additional tourist attraction maps are readily available at stores and shops, and are usually free.  Want to put in some miles? Some great ride routes are linked here.
  • Q: What happens if I have a flat tire or a problem with a bike? A: We install puncture sealant to seal small punctures in the tire tubes. The renter is responsible for checking and inflating tires, and for replacing punctured tire tubes through a local bike shop.  We pre-inspect and service every bike before each rental according to a thorough checklist. However, you should still perform the “ABC Quick Check” before each and every ride.  We will pick up and repair any of our bikes that has a mechanical problem – usually within the same day. Each rental customer is responsible for loss or damage due to theft, misuse, accident or negligence.  Renter is responsible to pay for local bike shop repairs.
  • Q: When and where can I ride my bike? A: You may ride in accordance with, and whenever ( with regard to day/night visibility requirements) and wherever (on roads, bike paths and sidewalks) the Connecticut bicycle statutes and Rhode Island bicycle statutes permit.  Each state describes where and when bikes can be ridden on roads and sidewalks. For your safety, we must discourage your riding your rental bike after dark. All bikes must have lights (described in State statutes linked in this section) after sunset and when visibility is reduced.  These night lights are not provided with the bikes.  Compliance with laws and safe riding is the responsibility of each rider.
  • Q:  What about bike helmets? A: To comply with the law we must provide a legally compliant helmet along with each bicycle rented.  Each rider should properly adjust his’her helmet, and children should be assisted in their helmet fit.  In addition, Connecticut and Rhode Island Statutes require that all bicycle riders 15 years of age and under MUST wear an appropriate helmet while riding a bicycle. We recommend and encourage use of properly designed and properly fit bicycle helmets for bike riders of all ages (bicycling accident studies clearly prove that properly worn helmets decrease serious head injuries).
  • Q: What fitness level is needed to ride? A: Only your doctor can help you make that judgment call, but you should know that our bikes are selected to be efficient and comfortable while also handling well, so healthy riders of all abilities will be pleased.  However, bicycling is an aerobic activity requiring certain health and skill levels, and those whose health may be jeopardized by aerobic activity or who have physical deficits should not ride.  Here is some information on fitness and bicycling.
  • Q: Can I extend my rental period? A: Our bikes are often completely booked, and they must have maintenance checks between rentals, so we can only grant rental extensions when there is availability (seldom).  We always try to accommodate your needs, but we must honor reservations on a first-come, first-served basis.
  • Q: How do I secure my bike rental? A: We make it easy with rental forms with information we need to deliver the right size bike for you, and payment by credit card through Pay-pal. (reserve by e-mail)
  • Q: What happens if there is loss or damage? A: Our  Bike Rental FORM (waiver) and Bike Rental AGREEMENT (indemnification) explain our loss or damage policy (standard rental policies).
  • Q: How do I contact you if there is a bike problem while we’re riding? A:  Your rental confirmation includes a phone number to call if you have a problem or issue with the bike(s) you rented. If our phone isn’t answered immediately, please leave your return phone number, name, and the time you called so we may call you back as soon as we are available.
  • Q: What if I just have some other questions about the area, or want to get advice? A: Niantic Bay Bikes, Wayfarer Bicycle, Mystic Cycle Centre, Brumble Bikes, and Narragansett Bikes are good sources of information on clothing and accessories. For tourism information, use these links for Mystic, Stonington, Watch Hill, Westerly and Charlestown.  For local (social) group rides look here. We are glad to help you with your other questions via e-mail.  We know you will enjoy using our bikes to get around and see our treasured region, and we want to help make your vacation with us an experience you will cherish and will recommend to your friends.